Terms and Conditions
At Paddington Store we are 100% committed to respecting your privacy. We guarantee that your personal information will not be shared with any third parties. If you send us an e-mail we will store your e-mail address and the contents of the e-mail. Paddington Store is bound by NZ Privacy Act 1993. For more information visit www.privacy.org.nz.
We want you to have a safe and secure shopping experienced online.
All payments are processed using DPS Payment Express Payment Gateway for online credit card transactions.
All prices are quoted in New Zealand dollars, and are subject to change without notice. All prices are inclusive of GST.
All stock on-line is available in our store but not all our stock is listed on our website. If you see something in store that isn’t online let us know and we confirm availability.
All our products are curated by our team at Paddington and we stand by the quality of everything we sell. If for any reason you are not happy please contact us immediately.
Returns & Exchange Policy
Change of Mind
If you have changed your mind or would like to exchange your purchase, this isn’t a problem. Please contact us within 14 days of receiving the product, with proof of purchase and we will issue you a store credit. Note that the the item must be unused, in original packaging, and unwashed. Please choose carefully when shopping with us as we only offer store credit on returns. (All shipping costs are non-refundable and return costs are the customer’s responsibility.)
All sale items are a final sale and are strictly non-refundable.
Returns of faulty items will only be accepted if the goods were faulty when delivered. All items returned as faulty will be inspected on receipt. We will replace a faulty item if a replacement is in stock. Returns of faulty goods must be done within 7 days of receipt. If a replacement can’t be sent by us we will issue a credit for this. Returns & exchanges outside of the time frames listed above will not be accepted.
In the unlikely event we are unable to supply your order after you have confirmed purchase, we will refund you in full. Refunds will be issued by direct deposit to your credit card or bank account.
- Free Shipping on orders over $100.
- Standard flat rate //$7 for orders under $100.
Note: Delivery is not available to P.O. boxes
Please allow 1 - 4 working days for delivery. We use Post Haste Couriers or NZ Couriers with Track and Trace. Once your order is on its way you will recieve a tracking number.
- Standard Shipping $20
- Oversized Item $35
Note: For extra heavy items, we reserve the right to charge extra shipping.
Please allow 8 - 16 business days for delivery. We use NZ Post with Track and Trace. Once your order is on its way you will recieve a tracking number.
If customs or import duties are charged in your country, you are liable for these charges.